Why This Matters
Normally, once a customer confirms a payment, it reaches a final status - either Settled or Failed - within a few seconds. However, in some cases, the payment may remain in Sent for Processing status for several minutes or even up to 30 minutes.
To avoid keeping customers on a loading screen during this time, merchants with a custom integration can allow customers to return to the e-shop right after the payment is authorised.
How to Enable the Redirect
Go to your e-shop settings in the merchant portal.
Enable the option Allow returning customers in the middle of payment processing.
Once enabled:
Customers will be redirected back to the e-shop within 10 seconds after payment confirmation, even if the final status is still unknown.
If the final status becomes available earlier, the redirection happens immediately.
Customise the Customer Message
Merchants are responsible for designing the message shown on their e-shop when the customer is redirected and the final payment status is still pending.
Tip: Make sure the message clearly explains that the payment is being processed and will be confirmed shortly.
Getting the Final Status
Once the final status is determined:
We send a callback to your server.
You can also query the status manually using the API endpoint:
GET /payments/:payment_reference
Important Notes
Card payments are not affected by this setting.
This feature is available only for merchants using a custom integration.
It is not supported by our e-shop plugins or LinkPay.