Check the Environment URL
Make sure you're using the correct version of the Merchant Portal:
Test environment: merchant.sandbox.lhv.ee
Use this for integration and test payment processing.Production environment: merchant.lhv.ee
You’ll receive access to this environment after successfully completing the test integration and processing a test payment.
Reset Your Password
If you've forgotten your password:
Go to the Merchant Portal sign-in page.
Click the Forgot your password? link.
Follow the instructions sent to your registered email address to reset your password.
Reactivate an Expired User Account
If a user hasn’t signed in for 90 days, the account will automatically expire for security reasons. A Merchant Portal administrator can reactivate it:
Go to the Merchant Portal sign-in page.
Click Merchant Users.
Find and select the expired user.
Click Edit.
Uncheck the Expired box.
Click Save.
Note: If the administrator’s account has also expired, please contact our support team at makselahendused@lhv.ee.
Locked Account After Failed Login Attempts
If you enter the wrong password 5 times, your account will be locked. You have two options:
Wait 30 minutes for it to unlock automatically.
Contact our support team at makselahendused@lhv.ee to unlock it immediately.
Make sure to always use the correct environment and credentials to avoid login interruptions.