Payments List Overview
The Payments menu gives you access to a near real-time list of all transactions. You can:
Search by various criteria
Apply filters to narrow your results
Export the data to an XLSX or CSV file for further analysis
Use this feature to generate detailed reports, review customer activity, and track payment performance.
Using Filters
You can apply multiple filters to focus on specific payments. Available filters include:
Currency
Processing account
Card type
Payment status
Example: To view all refunded Visa payments in euros from the past month, simply apply the relevant filters. Once the list is generated, click XLSX EXPORT or CSV EXPORT to download the data.
Searching for Payments
You can search for individual payments using a variety of fields. Enter your keyword in the search bar or use the dedicated field for customer information.
Searchable fields include:
Order reference
Payment reference
Status
Email
Cardholder name
STAN
Merchant name
Currency
Date
Card
Card type
Dispute
Dispute date
Fraudulent
Payment type
Authorisation code
Tip: Combine search terms with filters to narrow your results further. For example, find all settled payments for a specific customer.
Advanced Search
If basic search doesn’t return the result you need, click ADVANCED SEARCH to access additional options.
In advanced search, you can search using:
STAN
Payment reference
Order reference
Email
Authorisation code
You can also:
Combine advanced search fields with filters like status, payment date, or payment type
Paste multiple values into the SEARCH MULTIPLE VALUES field to search many references at once (e.g.,
52485, 56358, 54268)
Quick Filters
On both the Payments List and Payment Details pages, you can instantly filter by:
IP address
Email address
Cardholder name
Clicking any of these values reveals all transactions linked to that data point. This helps you:
Identify customer behaviour patterns
Detect suspicious activity (e.g., multiple payment attempts in a short time)
Take action if needed, such as voiding or refunding a payment
Exporting Reports
You can export the results of any search or filtered list into an XLSX or CSV file.
Exported reports include detailed data such as:
Transaction statuses
Success rates
Total sales amounts
Daily or weekly payment trends
Issuer or shopper country breakdowns
Note: The report also includes failed payments with reason codes, allowing you to investigate and improve payment success rates.
Summary
Use the Payments menu to:
Search and filter transactions in detail
Quickly identify customer behavior or suspicious patterns
Export rich data for deeper analysis and reporting
Regularly reviewing and exporting this data can help you optimize payment performance and reduce failed transactions.