Refunds are only available for payments with a settled status.
Refund via Merchant Portal
To refund a payment through the merchant portal, follow these steps:
Go to the Payments list and select the payment you want to refund.
Enter the refund amount.
You can refund a single payment multiple times, as long as the total refunded amount does not exceed the original payment.
Click REFUND to start the refund process.
Once the refund is initiated:
The payment status changes to refunded.
The outstanding amount is updated accordingly.
If the refund fails and the outstanding amount equals the original amount, the payment status will revert to settled.
Refund via API
You can also initiate a refund using the payments/refund API endpoint. Refer to the API documentation for full details on request structure and parameters.
Processing Time
Refunds are processed at midnight. However, it may take a few days for the issuing bank to release the funds back to the client.